How do I know my order has been processed?
You will receive a confirmation via email of shipping when your order is processed.
Do you collect sales tax?
Customers in Georgia and South Carolina will be charged sales tax for items not covered by insurance. Orders shipped to all other US States are not taxed.
How do I know if a product is covered by my insurance?
In most cases coverage for products may depend upon individual medical necessity. Please e-mail any questions regarding your needs to our knowledgeable customer service staff that will be able to explain your individual coverage needs and help obtain the appropriate medical documentation.
What if a product is out of stock?
Our inventory is updated daily, and if an item is out of stock please email us or contact us at 844-My-Ostomy and we will give you an approximate date the product will be back in inventory.
What items can be returned?
Only unopened items can be returned. Please call or email customer service to get a Return Authorization Number.
How do I change my address information after I have requested an order?
To change any personal information, please contact us via e-mail. We will respond as soon as possible. Please note any address changes submitted after orders ship may delay arrival.
How do I add or remove myself from your mailing list?
You can add or remove yourself from our mailing lists at any time by entering your email address on the newsletter signup page. We will only contact you for non-order related email communications if you opt-in to our mailing list.
How will you protect my personal information?
I cannot login to my account?
You can reset your account by clicking the “Forgot Password” link.
What if I have a technical question about your website?
You can e-mail our customer service staff or if needed you can call our service support line at 844-My-Ostomy.